Privacy policy

Who we are

Fettle It is run by Nicola White as a sole trader, and is responsible for your personal information (the "data controller"). Contact us at hello@fettleit.co.uk.

What we collect

• When you ask for a clean: your name, email, phone number, address, postcode, the details of your home and the clean you want, your preferred day and time, and any notes you give us, such as how to get in.
• When you save a card: your card is handled by Stripe. We receive a token that lets us charge it, and the last four digits and card type. We never see or store your full card number.
• When you join our waiting list or ask for a quote: your email, postcode, and for quotes your name, phone and details of the property.
• When you contact us: the messages we send and receive.

Why we use it, and our legal basis

• To provide the service you asked for, including contacting you, cleaning your home and taking payment. This is necessary to carry out our contract with you.
• To keep records and meet legal obligations, such as accounts and tax records.
• To tell you when we have space, if you joined the waiting list. We do this because you asked us to.
• To run and improve our business and keep the site secure. This is in our legitimate interests.

We do not send marketing emails unless you have asked for them.

Who we share it with

We use a small number of services to run Fettle It. They process your information for us and only as we instruct:

• Stripe, for taking and storing card details and payments.
• Supabase, which stores our booking records on servers in the UK.
• Netlify, which hosts this website.
• Resend, which sends our emails.

Some of these providers may process information outside the UK. Where they do, they are required to protect it to an equivalent standard, for example through approved contract terms. We may also share information where the law requires it. We never sell your details.

How long we keep it

• Booking and payment records: for 6 years after the end of the tax year they relate to, because the law requires us to keep accounts.
• Waiting list emails: until we have contacted you, or for 12 months, whichever comes first, unless you ask us to remove you sooner.
• Quote enquiries: for up to 2 years.

Your rights

You can ask to see the information we hold about you, to correct it, to have it deleted where we do not need to keep it, to restrict or object to how we use it, and to receive a copy you can move elsewhere. Email us and we will reply within one month.

If you are not happy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies

We do not use advertising or analytics cookies on this website. Our payment provider, Stripe, may set cookies on its own secure pages to prevent fraud.

Changes

If we change this policy, we will update the date at the top of this page.