Cancellation policy
Plans change. Give us 48 hours and there is nothing to pay.
Last updated 13 October 2026
Changing or cancelling a visit
- Tell us at least 48 hours before your visit and you can cancel or move it free of charge.
- If you tell us with less than 48 hours notice, we may charge up to 50% of the price of the visit, because we will have kept that time free for you.
- If we arrive and cannot get in, or you cancel on the day, we may charge the full price of the visit.
- We will always try to be fair. If something genuinely unexpected has happened, just tell us.
How to cancel
Email hello@fettleit.co.uk or reply to any message from us, with your reference (it looks like FI-01001). You can also tell us when we ring. We will confirm by email that we have it.
Regular cleans
You can stop or pause weekly and fortnightly cleans at any time. Please give us 48 hours notice before the next visit. There is no minimum term and no fee for stopping.
If we need to cancel
If we are ill, or something outside our control gets in the way, we will tell you as early as we can and offer you another time. You will not be charged for a visit that does not happen.
Your 14 day right to cancel
If you book with us online or by phone, you have a legal right to cancel within 14 days of us confirming your booking, without giving a reason. If you ask us to start the work within those 14 days, which is likely for a first clean, you will need to pay for any work we have already done by the time you tell us you are cancelling. Because we take payment after each visit, in practice there is nothing to refund.
Payment
We charge your saved card after each visit. Any late cancellation charge is taken from the same card, and we will email you to explain it.