How it works

1. Ask for a time. Enter your postcode, tell us about your home and see your price as you go. Choose the day you would like and a morning, afternoon or evening slot. This is a request, not a booking, so nothing is taken from you.
2. We get in touch. Nicola or one of the team contacts you to confirm your day and time, talk through exactly what is included in a clean, and agree whether we need to pop round and look at the property first. Have any special requests ready, such as rooms to skip, pets, or things you would like us to pay extra attention to.
3. Save a card. Once we have agreed everything, we email you a secure link to save a card. We never see or store your card details, they go straight to Stripe, who handle payments for businesses all over the world. No money is taken at this point.
4. We clean. Nicola arrives in your chosen slot with their own supplies and equipment. You do not need to be home, as long as we can get in. We will agree how on the call.
5. You pay after the visit. When the clean is done, your card is charged for the time agreed. For weekly and fortnightly cleans, we carry on at the same time unless you tell us otherwise, and you are charged after each visit.

What we need from you

• A way into the property if you will not be in, such as a key safe code or a spare key.
• Somewhere to plug in a vacuum and access to hot water.
• A heads up about pets, alarms or anything fragile we should take care around.

Changing your mind

Need to move or cancel a visit? Let us know with 48 hours notice and there is nothing to pay. Read the cancellation policy for the detail.

If we cannot reach your area yet

We will tell you honestly when we get in touch, and add you to our waiting list. We will email you as soon as we have space.