Questions
If we have not answered yours, just ask.
How do I book?
Check your postcode, tell us about your home and choose a day and slot. It takes about two minutes. We will then be in touch to confirm everything.
Do I pay when I book?
No. We do not take any payment when you ask for a clean. After we have spoken, we send a secure link to save a card, and your card is charged after each visit.
Do I need to be at home?
No, as long as we can get in. Many customers leave a key safe code or a spare key. We will agree this on the call.
Do you bring your own supplies?
Yes. Supplies and equipment are included in the price.
How long will a clean take?
We suggest a time for your home, such as 2 hours for a one or two bedroom home and 2.5 hours for three bedrooms. You can add or take off half hours when you book, with a minimum visit of 2 hours.
What is the difference between a regular, one off and deep clean?
A regular clean is the same visit every week or fortnight. A one off clean takes about 1.5 times as long, and a deep clean about twice as long. All are charged at the same hourly rate.
What if I need to cancel or move a visit?
Tell us at least 48 hours before and there is nothing to pay. Our cancellation policy has the detail.
Can I pay by cash?
We take payment by card, saved securely through Stripe, so there is nothing to sort out on the day.
Do you do ironing?
Yes, as an add on to a home clean. You give us your clothes already washed and dry. We collect them on your clean day, iron them, and return them folded or hung about three days later. It is £8 per kg with a £20 minimum. We weigh it when we collect it and charge the actual weight after it is returned. If it comes back on a day we are not cleaning for you, there is a £3 delivery fee.
Can I have ironing without a clean?
Not at the moment. Ironing is an add on to a home clean, so we can collect and return it on your clean days.
What if you cannot cover my area?
We will say so honestly, add you to our waiting list, and email you when we have space.
Do you clean Airbnbs and offices?
Yes. Every property is different, so we quote each one. Use the Airbnb and commercial page to ask for a quote.
What if I have pets?
That is fine. Tell us on the phone about any animals so we can take care around them, and let us know if any are nervous of visitors.
Who will clean my home?
Nicola, one of the two people who run Fettle It. She is the same person at every visit.
How do I change or skip a visit?
Email or phone us with at least 48 hours notice. There is nothing to pay if you give us that notice.
Is my card safe?
Card details go straight to Stripe and never touch our website. We only keep a token that lets us charge the card you saved.
What if I am not happy with a clean?
Tell us within 48 hours and we will come back and put it right.
Still stuck? Email hello@fettleit.co.uk.